National Grid (Massachusetts) Outages: Live Status & Outage Map
As of Nov 2, 10:45 PM EST, National Grid (Massachusetts) was reporting 2,845 customers without power across 3 counties, according to its live data shared with DOE's ODIN outage feed.
PowerOutageTracker is independent and not affiliated with National Grid (Massachusetts). In an emergency or if you see a downed line, call 911.
Current National Grid outages
Counties where National Grid is reporting outages right now
| County | Customers out | Est. restoration |
|---|---|---|
| Essex County, MA | 2,801 | Nov 3, 5:00 AM EST |
| Worcester County, MA | 43 | Nov 3, 2:45 AM EST |
| Suffolk County, MA | 1 | Nov 2, 11:45 PM EST |
How reliable is National Grid?
Form EIA-861 reliability metrics for 2025, by state, compared with each state's average
| State | Customers | Outage time / customer | Outages / customer | Avg. restoration | State average |
|---|---|---|---|---|---|
| Massachusetts | 1,399,921 | 2 hr 13 min | 1.00 | 2 hr 12 min | 2 hr 2 min |
Outage time = SAIDI, outages = SAIFI, restoration = CAIDI, all including major events, as reported on Form EIA-861 (2025). Storm exposure differs a lot between territories, so one year is not a full verdict.
How National Grid compares in Massachusetts
Other large utilities serving Massachusetts, ranked by outage time per customer (2025)
National Grid service area
Counties where National Grid has service territory (EIA-861). Each links to live outage status and history.
National Grid outage FAQ
Is National Grid having a power outage right now?
Yes. As of Nov 2, 10:45 PM EST, 2,845 National Grid customers were without power, most in Essex County, Worcester County, Suffolk County.
How do I report a National Grid power outage?
Report outages directly to National Grid through its official outage reporting page (linked on this page). If you see a downed power line, stay at least 35 feet away and call 911.
How reliable is National Grid?
In 2025, the average National Grid customer was without power for about 2 hr 13 min in total (SAIDI, including major events), according to EIA-861. That ranks 64th of 179 large U.S. utilities, where 1st has the least outage time.
What areas does National Grid serve?
National Grid serves about 1,399,921 customers in Massachusetts, with service territory in 12 counties (EIA-861, 2025).
Cite this page
You may reuse our derived data under CC BY 4.0 with attribution. Underlying government data is public domain.
PowerOutageTracker.com. "National Grid (Massachusetts) Outages: Live Status & Outage Map." Accessed November 2, 2026. https://poweroutagetracker.com/utilities/national-grid